Policies
Returns & refunds
Our full returns and refunds policy is in final legal review and will be published on this page before the store opens.
In the meantime: if something is wrong with a piece you have received, contact the studio as soon as you notice it and we will make it right. The precise timeframes will be in the published policy.
Cancellations, change-of-mind returns and what differs for made-to-order and custom pieces are all covered in the policy we are finalising — nothing is left to guesswork once it publishes.